During today's scheduled maintenance window, we successfully completed the initial phase of our database infrastructure upgrade. However, we need additional time to complete the remaining steps and ensure a smooth transition.

To maintain our service quality standards, we'll continue the upgrade during tomorrow's maintenance window to finish the implementation.

What happened today:
We've made significant progress on the infrastructure upgrade, but the complexity of the migration requires more time than our initial window allowed. Rather than rushing the final steps, we're taking a measured approach to ensure everything is thoroughly tested and validated.

Next steps:
Tomorrow's maintenance window will focus on completing the upgrade and conducting final verification checks.
We appreciate your patience as we work methodically to enhance our platform's performance and security without compromising reliability.

We will be performing a major database server upgrade to improve performance and security. During this time, you may experience service interruptions, slow response times, or complete unavailability of our platform.



What to expect:
- In-store experiences that are already running should remain online and largely operational
- Payment methods that do not redirect to a QR code may be unavailable
- Sessions may not be recorded in our Cloudshelf Manager Dashboard
- Product catalogue ingestion will be paused for the duration of the maintenance
- Slower than usual response times
- Small windows of platform instability

Why are we doing this:
In order to continue offering a fast and secure service, we have to upgrade internal services from time to time.

We apologise for any inconvenience and appreciate your patience as we work to improve our infrastructure.

Status updates will be posted here throughout the maintenance window.