Maintenance
Platform Maintenance
Resolved Nov 06 at 07:55am GMT
During today's scheduled maintenance window, we successfully completed the initial phase of our database infrastructure upgrade. However, we need additional time to complete the remaining steps and ensure a smooth transition.
To maintain our service quality standards, we'll continue the upgrade during tomorrow's maintenance window to finish the implementation.
What happened today:
We've made significant progress on the infrastructure upgrade, but the complexity of the migration requires mor...
1 previous update
Platform Maintenance
Resolved Nov 07 at 06:00am GMT
** This work is a continuation of the work planned for 6th November **
We will be performing a major database server upgrade to improve performance and security. During this time, you may experience service interruptions, slow response times, or complete unavailability of our platform.
What to expect:
- In-store experiences that are already running should remain online and largely operational
- Payment methods that do not redirect to a QR code may be unavailable
- Sessions may not be reco...
Platform Maintenance
Resolved Jan 13 at 08:00pm GMT
We are currently performing scheduled maintenance. During this time, some services may experience brief interruptions and background processing jobs will be delayed. We appreciate your patience and expect normal operations to resume shortly.